amamus Privacy Notice
amamus Limited is committed to protecting individuals’ privacy and to processing personal information in compliance with the General Data Protection Regulations (‘GDPR’).
amamus Limited Sundial House, 98 High Street, Woking, Surrey, GU21 4SU
Company Registration No. 07847285
For any questions regarding data protection and amamus ltd, please contact Susie Stokes, our General Manager:
Phone: 0330 133 0281
The information we collect and how:
When you visit amamus.coffee, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
The majority of our customers and prospects are corporate clients and as such any information we collect mainly relates to the company details, but sometimes this results in direct relationships and/or individuals being identifiable. Company information is not directly covered by GDPR, however at amamus we understand the importance of looking after all data we have the privilege to hold.
Additionally, if you raise an enquiry about our products or ultimately become a customer (either individually or on behalf of a customer), we collect information from you to help respond to your enquiry, fulfil your order(s) efficiently and effectively, and provide a quality service and experience. We refer to this information as “Order Information”. The data we collect may include, but is not limited to:
– Personal Details: Name, Email Address, Billing Address, Delivery Address, Contact Telephone Number, Payment Details
– Other information related to your request to purchase or enquiry about our products or services, including purchase history
The basis for processing your information and how we use it:
We collect information to help process customer orders, provide a quality service and experience, and without this information amamus could not operate. When you become a customer with us, either as an individual or more likely on behalf of a company, you are providing the information by consent and entering into a contract, and these are two bases for processing any personal data.
We use Order Information to:
We like to keep our customers and prospects informed about great new coffees, other products or services and we will communicate this information via emails and newsletters. There will always be an obvious and simple way to unsubscribe on our communications, or simply contact us at firstname.lastname@example.org and ask to be removed.
We use Device Information (cookies) to track visitors’ interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily.
In summary, under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing personal information are:
– Fulfil your order or request, including processing payment information and arranging delivery;
– Screen our orders for potential risk or fraud;
– Provide a quality service and overall experience;
– Update you on our latest products and services
– Improve our service and enable our marketing activities
We use Device Information to help screen for potential fraud (in particular, your IP address). Also, more generally we use it to improve the users experience while visiting the website, to improve the performance and optimise the website, and to understand the effectiveness of our marketing and advertising campaigns.
– to fulfil our contractual obligation in supplying a premium product and service to our customer (particularly relevant where this may be an individual);
– to protect the ongoing and future legitimate interests of the company, particularly with respect to future online marketing and to newsletters, and to ensuring our website is performing as effectively as possible;
– to fulfil any legal obligations where required.
Sharing of information:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Sourcing City’s Promotional Office software for our client database. Promotional Office is hosted on the Amazon EC2 platform and you can read more about how they manage personal information here: https://www.sourcingcity.co.uk/pdf/GDPR-Company-Privacy-Policy- Dynamic_Image_Ltd.pdf
We use Google Analytics to help us understand how our customers use the amamus website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share your information for the purposes of fulfilling our contractual obligation to you, such as to our approved delivery companies or roasters. We may also pass on your personal information if we have a legal obligation to do so.
How we store and retain your information:
Your information is securely stored on our customer management database.
We will then erase or de-identify your information electronically and paper records will be securely shredded.
Your data protection rights:
Under data protection law, you have the following rights:
– To access your information and ask us for copies of any personal information we hold about you.
– To correct, amend or update the information we hold about you.
– To request that we erase the information we hold about you.
– To request that we restrict the processing of your information in certain
– To object to the processing of your personal data in certain circumstances.
– To request we transfer the information you gave us about you, to another
Personal information that we collect or process, will be retained for as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise requested by you or required by law.
To exercise any of these rights please contact our General Manager who is responsible for data protection at amamus limited. We will not charge a fee for any of the above requests and will respond within one month. In certain circumstances, we may not be able to fulfil your request, and the reason for this will be explained fully at the time.
General Manager – Susie Stokes
Telephone: 0330 133 0291
amamus Limited, Sundial House, 98 High Street, Woking, Surrey, GU21 4SU.
If you have a question or a complaint, please contact our General Manager. If you are not satisfied with the response you receive, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). They can be contacted on www.ico.org.uk or 0303 123 1113.
We reserve the right to modify or amend this Privacy Notice at any time. Changes will be effective immediately upon posting to the amamus limited website.